IT Senior Engineer, Unified Communications Engineer
Position title: IT Senior Engineer, Unified Communications Engineer
Position #: 106499
The Unified Communications Engineer position provides overall design, development, and support for the University of Maryland’s telephone and collaboration infrastructure. This will involve lifecycle management and support of the network, communications equipment associated with VOIP system, and services, including but not limited to teleconferencing, chat, voice, and call center, automatic call distribution, voicemail, audio/web/video conferencing, email, instant messaging, AI Agent augmentation, and related systems.
The role also maintains and manages the Cisco VOIP platform. This role will also help plan and provide collaboration services that enhance the teaching and working presence of the students, staff, and faculty.
This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.
Minimum Qualifications:
Education: Bachelor’s degree from an accredited college or university.
Note: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
Experience:
* Extensive experience (minimum 4 years) administering and supporting Cisco Unified Communications and telephony platforms in enterprise-scale deployments.
* Demonstrated proficiency in system management, maintenance, and troubleshooting within complex network environments.
Knowledge, Skills, and Abilities:
* Strong experience in at least 3 of the following items:
- Redsky e911 and Cisco Emergency Responder TCP/IP, OSPF, BGP
- Management of Cisco Analog Gateways
- Cloud-hosted VoIP and or Collaboration Systems
- Scripting and integration using Python and Java, WebEx, Google Suites, Cisco Call Center, Cisco Call Manager and communications gateways, Zoom, Teams, Slack.
- Experience with SIP-based conference and desktop video systems
* Strong written and oral communication skills
* Ability to develop software that manages and maintains the integrations and operability of collaboration systems.
* Ability to lead presentations with small to medium-sized groups
* Able to organize and provide direction to junior staff members
* A demonstrated commitment to customer service
* Provides leadership and helps bridge the gap between team manager and team members on technical topics
* Ability to effectively manage workload and deliver assignments on time
* Skilled in the use of office productivity software such as Office 365 or Google Workspaces
Ability to perform the following:
* Identify problems in the enterprise network infrastructure and propose solutions. Design, implement and support network security services.
* Integrate disparate systems.
* Identify functions that can be improved by process development and implementation.
* Meet with customers and obtain specific requirements.
* Work independently, as well as within a team environment.
* Prepare purchase requisitions and SOWs with executive summaries and backup documentation.
Preferences:
* Experience in a higher education environment.
* Network and technology certifications, particularly in support of collaboration and VoIP services.
Additional information:
Benefits Included:
* Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
* Flexible work opportunities
* UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
* Generous paid time off package to address work/life balance and maintain well-being.
* Retirement Benefits created to aid employees in reaching future retirement goals.
* And many more…
Salary range: $125,000-$148,000
**This position does not provide sponsorship for Visas.
Physical demands:
* Predominantly operates in an office environment though significant periods of time will be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting.
* Some work requires moving and lifting of heavy communications equipment.
* Evening and/or evening work may be required at times.
* This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.
Best consideration date: 09/02/2024 or open until filled
Please apply at: https://ejobs.umd.edu/
Background Check: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
(EOE)
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