IT Systems Coordinator - Extra-Help

County Of Sonoma   Santa Rosa, CA   Full-time     Information Services / Technology (IT)
Posted on September 2, 2022
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Starting salary up to $55.29/hour* depending upon experience.


The IT Systems Coordinator is a project manager position responsible for coordinating the planning, configuration, installation, and support of department information systems and related equipment. The position analyzes user requirements to identify and/or develop solutions to meet business needs and consults with executive management regarding system issues and recommendations. Additionally, the position will:

  • Set project goals, create plans to meet those goals, and organize meetings to discuss project goals and progress 
  • Maintain project timeframes, budgeting estimates, and status reports
  • Manage resources for projects, such as computer equipment and employees
  • Develop and coordinate project team members' responsibilities and schedules
  • Implement IT strategies that deliver projects on schedule and within budget
  • Use Agile methodology in project implementation and project management tools to track project performance and schedule adherence 
  • Conduct risk assessments for projects

In order to meet the priorities and goals of this position, the ideal IT Systems Coordinator candidate will have the ability to understand an idea, situation, or problem through in-depth analysis, and will possess:

  • Significant IT project management experience and/or substantial experience acting as a technical lead or second-tier support technician
  • Knowledge of systems analysis, maintenance, programming, implementation, and integration
  • Excellent business and systems analysis skills including the ability to troubleshoot and resolve technical issues
  • The ability to work collaboratively, in a team environment, with multiple stakeholders
  • A customer service-focused attitude and the ability to work with a diverse client base
  • The ability to understand customers' needs in order to develop systems and processes to effectively meet end-user requirements
  • Effective oral and written communication skills

While not required, a Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification is highly desired.

EXTRA-HELP EMPLOYMENT

Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

This recruitment is being conducted to fill a temporary, extra-help IT Systems Coordinator position in Permit Sonoma. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list. The Civil Service title of this position is Department Information Systems Coordinator.

*Salary is negotiable within the established range.
 

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

 

Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

Education: The equivalent to graduation from a two-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related courses; and

 

Experience: Three years of progressively responsible experience planning, developing and administering multiple, complex information technology systems and applications and coordinating a variety of information systems activities in a multi-platform environment.

 

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

 

Knowledge, Skills, and Abilities

 

Knowledge of: IT systems components and architecture to plan, develop and administer computers and network systems; policy and planning concepts, methods, and practices; project management methods and concepts; capital investment planning principles and methods; principles of information systems design and the techniques for conducting systems and analysis studies; customer support techniques; basic network principles; commonly used software applications; system performance monitoring; troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operational environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.

 

Ability to: plan, organize and coordinate systems design and implementation; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; prepare and update manuals, instructions, and operating procedures; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; troubleshoot post-installation problems; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.